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Delivery Information

Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders. For bulk orders with multiple addresses (such as festival or corporate gifting) please contact us on sales@wowscent.com or call us to work out an economical solution for shipping to multiple addresses.

The shipping charges on your order will be informed before your order is being placed at wowscent.com for all destinations within city limits for all UAE emirates. (Please refer to the link below to avoid any extra shipping charges.)*click here

If you are placing your order through our call center or through WhatsApp, our representative will mention the shipping charges.

All efforts will be made to ensure that the we ship out each item in your order within 1 business day of the order placement. In some cases, it may take longer, up to 2 or more business days, to ship the order, as the product may have to be procured by us where there is a heavy demand or due to the delivery location being outside city limits. (Please refer to the link below for more information on this.)*click here

We ship out orders on all week days (Saturday to Thursday), excluding public holidays. We have partnered with reputable courier agencies to ensure that your order reaches you on time and in perfect condition.

While we strive to ship all items in your order together, at times this may be possible due to product availability. Our representatives will contact you if this is the case and inform you of the delivery schedules.

If you believe that the product is not in good condition, or if the packaging is tampered with or the item is damaged, please refuse to take delivery of the package, and immediately write an e-mail to sales@wowscent.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

You can monitor the shipping status of your order via the tracking number provided to you at time of dispatch.

*Click here to view the list of Outside Delivery Areas (areas outside normal city limits) and the schedule of delivery for the same. Shipping costs are higher than normal for all areas mentioned in this list.